I want you to love your jewellery and artworks alike. Please read my returns and exchange policy carefully before placing your order.
Bespoke Jewellery
Bespoke pieces are made-to-measure and crafted to your individual specifications. As such, they are non-returnable and non-refundable.
However, your satisfaction is very important to me—if you have any concerns about your bespoke item, please do contact me and I will do my best to help on a case-by-case basis.
Ready-to-Ship Jewellery
Items stated as ready-to-ship can be exchanged for another piece or for store credit.
To qualify for an exchange or credit:
The item must be returned within 14 days of purchase
It must be unworn, undamaged, and in its original packaging (including any stone certificates)
Resized or engraved items are not eligible for exchange
Earrings
For hygiene reasons, we do not accept returns or exchanges on earrings.
How to Request an Exchange or Credit
To initiate an exchange or store credit request, email us me simeiirene@gmail.com within 14 days of receiving your item.
Please note: I am unable to offer refunds.